常见问题

Frequently Asked Questions

Products

Q: What equipment is needed for inflatable decorations?

A: All products come with a built-in fan/blower. Simply connect to power (110-220V) and they auto-inflate.

Q: Are the products waterproof?

A: Yes, all inflatables are made of waterproof oxford fabric, suitable for outdoor use. However, we recommend taking them down during extreme weather (storms, heavy snow).

Q: How to store them?

A: Deflate and fold them into the included storage bag. Keep dry before storing.

Orders

Q: How long until shipment?

A: We typically ship within 48 hours of order placement.

Q: What payment methods do you accept?

A: We accept payment via Alipay, supporting Alipay balance, bank cards, Huabei, and more.

Q: Can I cancel my order?

A: Orders can be cancelled before shipping. Please contact customer service.

Shipping

Q: Which countries do you ship to?

A: We ship worldwide.

Q: How long does shipping take?

A: International shipping typically takes 7-15 business days, depending on the destination.

Q: How to track my order?

A: A tracking number will be provided after shipping. Check on our site or the carrier's website.

Contact

For other inquiries: 3317987382@qq.com